Information Technology

AVAYA IP Office Technician

San Salvador
Work Type: Full Time

This role will work in close collaboration with Tech Americas’ Shared Services clients to fully understand the clients’ technical needs in order to provide Level 1 & Level 2 support to all issues related to AVAYA IP Office.


  • Advanced English level is a must
  • Lead all installations, management, and troubleshooting efforts on AVAYA IP Office and related products
  • Provide tailored technical designs, implementation, and transition plans to address clients’ telephony needs
  • Actively participate in all technical presentations with clients and other stakeholders
  • Act as the SME for AVAYA IP Office and VoIP designs
  • Strong understanding of SIP Trunks, T1’s, and CO Lines
  • Maintain all stakeholders and clients informed about the hardware, software, and licensing requirements for all projects
  • Manage the 
  • Maintain the internal knowledge base
  • Perform other duties as needed


  • 1 -2 years experience with AVAYA IP Office or 3 years experience with other telecommunications or VoIP solutions
  • Bachelor’s Degree in Telecommunications or any other relevant area
  • ASAC-0013, ACIS-7720, or other relevant AVAYA or VoIP certifications/courses
  • Strong analytical skills, with accuracy and attention to detail are a must
  • Excellent oral and written communications skills 
  • Career driven and self-motivated 
  • Excellent time management and organizational skills and a proven ability to work within deadlines

We offer:

  • Law Benefits 
  • Excellent Salary 
  • Growth opportunities 
  • A flexible, engaging, and diverse workplace 
  • A work environment where we believe in you – both as an expert and a human
  • Personal development
  • To practice self-management and shared leadership, which give you the possibility to influence how we operate and how we go forward.

Come and grow with us! We are waiting for you!

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