Information Technology


San Salvador, San Salvador Department
Work Type: Full Time

IT NOC Helpdesk

Job Description

We are seeking an experienced and skilled IT NOC Helpdesk to join our team. As an IT NOC Helpdesk, you will be responsible for assisting in all the company’s networking and IT internal needs, monitoring network systems, identifying and resolving network issues. The ideal candidate will have experience in hardware and network troubleshooting, experience with ticketing systems, and basic knowledge of network protocols.


  • Monitor network systems in a 24/7 environment, and proactively respond to network alarms and events.
  • Troubleshoot hardware and network issues and determine the root cause of problems.
  • Escalate complex issues to Tier 2 and Tier 3 support teams and provide detailed and accurate information.
  • Communicate with customers and internal teams regarding network outages and status updates.
  • Use ticketing systems to document issues and track resolution progress.
  • Work with other teams to create and maintain network documentation and diagrams.
  • Participate in on-call rotation for after-hours support.

Other skills required:

  • 2+ years of experience in Helpdesk, NOC, or network support position
  • Experience with ticketing systems
  • Basic understanding of network protocols and topologies (TCP/IP, WAN, LAN, routing, switching, DNS, DHCP)
  • Familiarity with CCNA concepts and protocols
  • Strong analytical and problem-solving skills
  • Excellent communication skills
  • Ability to work independently and in a team environment.
  • Willingness to work in a 24/7 on-call environment.

We offer:

  • Law Benefits 
  • Excellent Salary
  • Growth opportunities 
  • A flexible, engaging, and diverse workplace 
  • A work environment where we believe in you – both as an expert and a human.
  • Personal development
  • To practice self-management and shared leadership, which gives you the possibility to influence how we operate and how we go forward.

Come and grow with us! We are waiting for you!

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